Extended service agreement - advance hardware replacement (for complicated network devices) - 4 years - shipment - response time: next day
| Main Specifications | |
|---|---|
| Product Description | WatchGuard Standard Support - extended service agreement - 4 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next day |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next day |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 4 years - shipment - response time: next day ¦ Technical support - phone consulting - 4 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 4 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 4 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 4 years - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 4 years |