Extended service agreement (renewal) - advance hardware replacement (for complicated network devices) - 3 years - shipment - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Fortinet FortiCare upgrade from Premium to Elite - extended service agreement (renewal) - 3 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 3 years - shipment - response time: 4 h ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - non-critical ¦ Technical support - web support - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - web support - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - non-critical ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |