Extended service agreement - replacement (for servers) - 1 year - 8x5 - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | Cisco Unified Computing Support Service Advance Replacement with Drive Retention Service - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Servers |
| General | |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Details | |
| Service & Support | Extended service agreement - parts - 1 year - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday ¦ Technical support - emergency consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: business hours ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Defective HDD retention - 1 year |