Extended service agreement - parts and labor (for storage arrays) - 5 years - on-site - 24x7 - response time: 4 h - for P/N: S2C83A, S2C83AR, S2C84A, S2C84AR, S2C85A, S2C85AR, S2C86A, S2C86AR, S3T81A
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 5 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Designed For | P/N: S2C83A, S2C83AR, S2C84A, S2C84AR, S2C85A, S2C85AR, S2C86A, S2C86AR, S3T81A |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 5 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years ¦ Defective media retention - 5 years |
| Compatibility Information | |
| Designed For | P/N: S2C83A, S2C83AR, S2C84A, S2C84AR, S2C85A, S2C85AR, S2C86A, S2C86AR, S3T81A |