Extended service agreement - advance hardware replacement (for complicated network devices) - shipment - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Cisco CX Success Tracks Level 1 - extended service agreement - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - web support - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - consulting ¦ Training - online training ¦ New releases update |