Technical support - for HPE StoreEver MSL with KMIP (v. 11i) - 16 sockets (4 cores) - phone consulting - 4 years - 24x7 - response time: 15 min
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Critical Service with Comprehensive Defective Material Retention - technical support - for HPE StoreEver MSL with KMIP - 4 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 4 years |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | HPE StoreEver MSL with KMIP |
| Version | 11i |
| License Qty | 16 sockets (4 cores) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 4 years |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | HPE StoreEver MSL with KMIP |
| Installation Type | Locally installed |
| Version | 11i |
| License Qty | 16 sockets (4 cores) |
| Details | |
| Service & Support | Phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 4 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ New releases update - 4 years ¦ Outage management - 4 years - severity level 1 ¦ Comprehensive defective material retention - 4 years |