Technical support - phone consulting - 5 years - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Cisco Support Signature - technical support - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - 5 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ E-mail consulting - 5 years ¦ Web support - 5 years ¦ Security alert notification - 5 years ¦ Outage management - 5 years ¦ Remote knowledge transfer - 5 years ¦ Remote training - 5 years ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years |