Technical support - phone consulting (for complicated network devices) - 1 year - 24x7 - response time: 15 min - for P/N: AP5060D-WW
| Main Specifications | |
|---|---|
| Product Description | Extreme Networks ExtremeWorks Premier Software and Global Technical Assistance Center (GTAC) - technical support - 1 year |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Complicated network devices |
| Designed For | P/N: AP5060D-WW |
| General | |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 15 min |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Training - 1 year - 4 incidents per year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N: AP5060D-WW |