Extended service agreement - advance hardware replacement - 4 years - shipment
| Main Specifications | |
|---|---|
| Product Description | Neat Pulse Pro - extended service agreement - 4 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 4 years - shipment ¦ Technical support - phone consulting - 4 years - response time: 4 h - availability: 24 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 6 h - availability: 24 hours a day / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 4 years - response time: 24 h - availability: 24 hours a day / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 4 years - response time: 48 h - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Troubleshooting - 4 years ¦ Technical support - monitoring - 4 years |