Extended service agreement (upgrade / renewal) - advance hardware replacement - 3 years - shipment - response time: next day - for Firebox M395
| Main Specifications | |
|---|---|
| Product Description | WatchGuard Gold Support - extended service agreement (upgrade / renewal) - 3 years - shipment |
| Type | Extended service agreement (upgrade / renewal) |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next day |
| Designed For | Firebox M395 |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next day |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 3 years - shipment - response time: next day ¦ Technical support - phone consulting - 3 years - response time: live call - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium / low ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | WatchGuard Firebox M395 |