Extended service agreement - advance hardware replacement (for telephony) - shipment - 8x5 - response time: NBD - for P/N: DP-9861-K9++=, DP-9861-K9=, DP-9861-K9-RF, DP-9861-L-K9=
| Main Specifications | |
|---|---|
| Product Description | Cisco CX Success Tracks Level 1 - extended service agreement - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Telephony |
| Designed For | P/N: DP-9861-K9++=, DP-9861-K9=, DP-9861-K9-RF, DP-9861-L-K9= |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Telephony |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - shipment - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - web support - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - consulting ¦ Training - online training ¦ New releases update |
| Compatibility Information | |
| Designed For | P/N: DP-9861-K9++=, DP-9861-K9=, DP-9861-K9-RF, DP-9861-L-K9= |