Technical support (renewal) - for StorMagic SvSAN - Single-Node - emergency phone consulting - 5 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | StorMagic SupportSuite Platinum Support - technical support (renewal) - for StorMagic SvSAN - 5 years |
| Service & Support | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | StorMagic SvSAN |
| Licensing Details | Single-Node |
| General | |
| Type | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | StorMagic SvSAN |
| Installation Type | Locally installed |
| Licensing Details | Single-Node |
| Details | |
| Service & Support | Emergency phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 5 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity medium ¦ Phone consulting - 5 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity low ¦ Web support - 5 years ¦ E-mail consulting - 5 years ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years |