Technical support (renewal) - for StorMagic SvSAN - 12 TB capacity, 1 node - web support - 5 years - 9x5 - response time: 4 business hours
| Main Specifications | |
|---|---|
| Product Description | StorMagic SupportSuite Gold Level Standard Support - technical support (renewal) - for StorMagic SvSAN - 5 years |
| Service & Support | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 5 years |
| Response Time | 4 business hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | StorMagic SvSAN |
| License Qty | 12 TB capacity, 1 node |
| General | |
| Type | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 5 years |
| Response Time | 4 business hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software | |
| Software Title | StorMagic SvSAN |
| Installation Type | Locally installed |
| License Qty | 12 TB capacity, 1 node |
| Details | |
| Service & Support | Web support - 5 years - response time: 4 business hours - availability: 9 hours a day / Monday-Friday - severity critical ¦ Web support - 5 years - response time: 8 business hours - availability: 9 hours a day / Monday-Friday - severity medium ¦ Web support - 5 years - response time: 12 business hours - availability: 9 hours a day / Monday-Friday - severity low ¦ E-mail consulting - 5 years - response time: 4 business hours - availability: 9 hours a day / Monday-Friday - severity critical ¦ E-mail consulting - 5 years - response time: 8 business hours - availability: 9 hours a day / Monday-Friday - severity medium ¦ E-mail consulting - 5 years - response time: 12 business hours - availability: 9 hours a day / Monday-Friday - severity low ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years |