Extended service agreement - parts and labor (for servers) - 1 year - on-site - 24x7 - response time: 4 h - for P/N: P52561R-B21, P52562R-421, P52562R-B21, P52564R-421, P52564R-B21, P60638-B21
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Essential Service Post Warranty - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: P52560R-421, P52560R-B21, P52561R-421, P52561R-B21, P52562R-421, P52562R-B21, P52564R-421, P52564R-B21, P58417R-B21, P60636R-421, P60636R-B21, P60637R-421, P60637R-B21, P60638-B21, P60638R-421, P68499-B21, P70456-291, P70456-421, P70457-291, P70457-421, P70458-421, P70579-D61, P70580-D61 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year |
| Compatibility Information | |
| Designed For | P/N: P52532-B21, P52532R-B21, P52533-B21, P52533R-B21, P52534-B21, P52534R-B21, P52535-B21, P52536-B21, P52560-291, P52560-421, P52560-B21, P52560R-421, P52560R-B21, P52561-291, P52561-421, P52561-B21, P52561R-421, P52561R-B21, P52562-291, P52562-421, P52562-B21, P52562R-421, P52562R-B21, P52563-291, P52563-421, P52563-B21, P52564-291, P52564-421, P52564-B21, P52564R-421, P52564R-B21, P58417-291, P58417-421, P58417-B21, P58417R-B21, P60636-291, P60636-421, P60636-B21, P60636R-421, P60636R-B21, P60637-291, P60637-421, P60637-B21, P60637R-421, P60637R-B21, P60638-291, P60638-421, P60638-B21, P60638R-421, P60740-AA1, P68497-B21, P68498-B21, P68499-B21, P68856-001, P68856-201, P68856-291, P68856-421, P68856-D61, P70456-291, P70456-421, P70457-291, P70457-421, P70458-421, P70579-D61, P70580-D61 |