Extended service agreement - parts and labor (for servers) - 1 year - on-site - 9x5 - response time: NBD - for P/N: P51930R-421, P51930R-B21, P51931R-421, P51931R-B21, P51932R-421, P51932R-B21
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Basic Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: P51930R-421, P51930R-B21, P51931-AA1, P51931R-421, P51931R-B21, P51932R-421, P51932R-B21, P52498R-B21, P54866-AA1, P60734R-421, P60734R-B21, P60735R-421, P60735R-B21, P68500-B21, P68501-B21, P70540-291, P70540-421, P70541-291, P70541-421, P70542-291, P70542-421, P70577-D61, P70578-D61 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 1 year ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 1 year |
| Compatibility Information | |
| Designed For | P/N: P51930-291, P51930-421, P51930-B21, P51930R-421, P51930R-B21, P51931-291, P51931-421, P51931-AA1, P51931-B21, P51931R-421, P51931R-B21, P51932-291, P51932-421, P51932-B21, P51932R-421, P51932R-B21, P52498-B21, P52498R-B21, P52499-B21, P52500-B21, P54866-AA1, P60734-291, P60734-421, P60734-B21, P60734R-421, P60734R-B21, P60735-291, P60735-421, P60735-B21, P60735R-421, P60735R-B21, P68500-B21, P68501-B21, P70540-291, P70540-421, P70541-291, P70541-421, P70542-291, P70542-421, P70577-D61, P70578-D61 |