Extended service agreement - parts and labor (for servers) - 2 years - on-site - 24x7 - response time: 4 h - for P/N: P53933R-B21, P55016R-B21, P55017R-B21, P66779-291, P66779-B21, P66780-291, P66780-B21
| Main Specifications | |
|---|---|
| Product Description | HPE Tech Care Essential Service Post Warranty - extended service agreement - 2 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: P53933-B21, P53933R-B21, P53934-B21, P53935-B21, P55016-291, P55016-AA1, P55016-B21, P55016R-B21, P55017-291, P55017-AA1, P55017-B21, P55017R-B21, P59707-421, P59708-421, P66779-291, P66779-B21, P66780-291, P66780-B21 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 2 years ¦ Technical support - remote diagnosis - 2 years ¦ Technical support - visual remote guidance - 2 years ¦ New releases update - 2 years ¦ Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 2 years - on-site - response time: 8 h (distance from customer site - 200 miles) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 2 years |
| Compatibility Information | |
| Designed For | P/N: P53933-B21, P53933R-B21, P53934-B21, P53935-B21, P55016-291, P55016-AA1, P55016-B21, P55016R-B21, P55017-291, P55017-AA1, P55017-B21, P55017R-B21, P59707-421, P59708-421, P66779-291, P66779-B21, P66780-291, P66780-B21 |