Technical support (renewal) - for Arctera Data Insight Plus Cloud Storage - On-Premise license - 1 user - corporate - phone consulting - 1 year - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Arctera Essential Support - technical support (renewal) - for Arctera Data Insight Plus Cloud Storage - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Arctera Data Insight Plus Cloud Storage |
| License Type | On-Premise license |
| License Qty | 1 user |
| License Pricing | Corporate |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Arctera Data Insight Plus Cloud Storage |
| Installation Type | Locally installed |
| License Type | On-Premise license |
| License Qty | 1 user |
| License Pricing | Corporate |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: next business day (same time) - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 year - response time: next business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year |