Extended service agreement - parts - 1 year - shipment - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Cohesity Premium Support with 4-hour Parts Delivery - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Details | |
| Service & Support | Extended service agreement - parts - 1 year - shipment - response time: 4 h ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year |