Technical support - 1 seat - volume - level D (50-99) - phone consulting - 1 year - 24x7 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | ESET Premium Support - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| License Qty | 1 seat |
| License Pricing | Volume / level D (50-99) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| License Qty | 1 seat |
| License Pricing | Volume / level D (50-99) |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity serious ¦ Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity common ¦ Deployment - 1 year ¦ Health check - 1 year |