Extended service agreement (renewal) - advance parts replacement - 5 years - shipment - response time: NBD - for FortiMail 3000E
| Main Specifications | |
|---|---|
| Product Description | Fortinet FortiCare 24x7 and FortiGuard Base Bundle Contract - extended service agreement (renewal) - 5 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Designed For | FortiMail 3000E |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Friday ¦ Product info support - e-mail consulting - 5 years - availability: 8 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Virus definitions update - 5 years ¦ Intrusion definitions update - 5 years ¦ URL database update - 5 years ¦ E-mail database update - 5 years |
| Compatibility Information | |
| Designed For | Fortinet FortiMail 3000E |