Extended service agreement - advance hardware replacement (for video conferencing devices) - 4 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | HP Poly+ - extended service agreement - 4 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 4 years - shipment - response time: NBD ¦ Technical support - phone consulting - 4 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 4 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 4 years |