Extended service agreement (additional) - advance hardware replacement - 1 year - shipment - 9x5 - response time: SBD - for Quantum Lightspeed MLS200
| Main Specifications | |
|---|---|
| Product Description | Check Point Collaborative Enterprise Support Co-Standard - extended service agreement (additional) - 1 year - shipment |
| Type | Extended service agreement (additional) |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day |
| Service Availability | 9 hours a day / 5 days a week |
| Designed For | Quantum Lightspeed MLS200 |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Same business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: SBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3/4 ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Check Point Quantum Lightspeed MLS200 |