Extended service agreement - advance hardware replacement (for complicated network devices) - 5 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | Ruckus End User WatchDog Premium Support - extended service agreement - 5 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years |