Technical support - 1 license - volume - 5000+ level - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Bitdefender Premium Support Business - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| License Qty | 1 license |
| License Pricing | Volume / 5000+ level |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Locally installed |
| License Qty | 1 license |
| License Pricing | Volume / 5000+ level |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 1 year - response time: 1 hour - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 1 year - response time: 24 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ Maintenance - 1 year - 2 sessions per year |