Extended service agreement (renewal) - parts and labor - 11 months - on-site - 24x7 - response time: 4 h - for Spectrum-4 SN5400
| Main Specifications | |
|---|---|
| Product Description | NVIDIA AI Enterprise Support Services Business Critical Support with Advanced RMA and Onsite Engineer Arrival - extended service agreement (renewal) - 11 months - on-site |
| Type | Extended service agreement (renewal) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 11 months |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | Spectrum-4 SN5400 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 11 months |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 11 months - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - replacement - 11 months - shipment - response time: 4 h ¦ Technical support - phone consulting - 11 months - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 11 months - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 11 months - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 11 months - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web support - 11 months - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 11 months - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 11 months - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 11 months - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web knowledge base access - 11 months - availability: 24 hours a day / Monday-Sunday ¦ Training - 11 months ¦ New releases update - 11 months |
| Compatibility Information | |
| Designed For | NVIDIA Spectrum-4 SN5400 |