Technical support - for M9100ENT1K9, M9100ENT1EK9=, L-M9100ENT1K9=, M9100ENT1HK9=, M9100ENT1IBMK9=, M9100ENT1EK9, M9100ENT1K9= - phone consulting - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Cisco CX Success Tracks Level 1 - technical support - for M9100ENT1K9, M9100ENT1EK9=, L-M9100ENT1K9=, M9100ENT1HK9=, M9100ENT1IBMK9=, M9100ENT1EK9, M9100ENT1K9= |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| For part number(s) | M9100ENT1K9, M9100ENT1EK9=, L-M9100ENT1K9=, M9100ENT1HK9=, M9100ENT1IBMK9=, M9100ENT1EK9, M9100ENT1K9= |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Locally installed |
| For part number(s) | M9100ENT1K9, M9100ENT1EK9=, L-M9100ENT1K9=, M9100ENT1HK9=, M9100ENT1IBMK9=, M9100ENT1EK9, M9100ENT1K9= |
| Details | |
| Service & Support | Phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Web support - availability: 24 hours a day / Monday-Sunday ¦ Remote knowledge transfer ¦ Remote training ¦ Web knowledge base access ¦ New releases update |