Extended service agreement - advance parts replacement - 4 years - shipment - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | HPE OEM Parts Logistics Service with Defective Media Retention - extended service agreement - 4 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 4 years - shipment - response time: 4 h (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - advance parts replacement - 4 years - shipment - response time: 6 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 4 years - availability: 24 hours a day / Monday-Sunday ¦ Defective media retention - 4 years |