Extended service agreement - parts and labor (for storage arrays) - 3 years - on-site - 24x7 - response time: 4 h - repair time: 24 hours
| Main Specifications | |
|---|---|
| Product Description | Lenovo Committed Service Premier Enhanced Storage Support - extended service agreement - 3 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Repair Time | 24 hours (committed time) |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Repair Time | 24 hours (committed time) |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - repair time: 24 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years ¦ Technical support - health check - 3 years - 1 incident per month ¦ Technical support - monthly report - 3 years |