Extended service agreement - parts and labor (for storage arrays) - 1 year (5th year) - on-site - 24x7 - response time: 4 h - repair time: 6 hours - for ThinkSystem DE4000H Hybrid 2U24 Chassis, 2U24 SFF, 2U24 SFF controller enclosure
| Main Specifications | |
|---|---|
| Product Description | Lenovo Committed Service Post Warranty Premier Enhanced Storage Support + 6 Hour Committed Service Repair - extended service agreement - 1 year - 5th year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | 5th year |
| Response Time | 4 hours |
| Repair Time | 6 hours (committed time) |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Designed For | ThinkSystem DE4000H Hybrid 2U24 Chassis, 2U24 SFF, 2U24 SFF controller enclosure |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | 5th year |
| Response Time | 4 hours |
| Repair Time | 6 hours (committed time) |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - repair time: 6 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year ¦ Technical support - health check - 1 year - 1 incident per month ¦ Technical support - monthly report - 1 year |
| Compatibility Information | |
| Designed For | Lenovo ThinkSystem DE4000H Hybrid 2U24 Chassis, 2U24 SFF, 2U24 SFF controller enclosure |