Extended service agreement - advanced replacement - 5 years - response time: same business day (next business day for requests after 2:00 p.m.)
| Main Specifications | |
|---|---|
| Product Description | ZPE Gold Upgrade Support - extended service agreement - 5 years |
| Type | Extended service agreement |
| Service Included | Advanced replacement |
| Full Contract Period | 5 years |
| Response Time | Same business day (next business day for requests after 2:00 p.m.) |
| General | |
| Service Included | Advanced replacement |
| Full Contract Period | 5 years |
| Response Time | Same business day (next business day for requests after 2:00 p.m.) |
| Details | |
| Service & Support | Extended service agreement - advanced replacement - 5 years - response time: same business day (next business day for requests after 2:00 p.m.) ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 5 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3/4 |