Technical support - for Blancco Drive Eraser Enterprise Edition - 1 asset - volume - 10000-19999 licenses - ESD - phone consulting - 1 year - 5 incident - 9x5 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | Blancco Advanced Support Plan (SP2) - technical support - for Blancco Drive Eraser Enterprise Edition - 1 year - 5 incident |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year - 5 incident |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | Blancco Drive Eraser Enterprise Edition |
| License Qty | 1 asset |
| License Pricing | Volume / 10000-19999 licenses |
| Licensing Details | ESD |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year - 5 incident |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software | |
| Software Title | Blancco Drive Eraser Enterprise Edition |
| Installation Type | Locally installed |
| License Qty | 1 asset |
| License Pricing | Volume / 10000-19999 licenses |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 ¦ E-mail consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |