Extended service agreement (renewal) - replacement (for storage arrays) - 2 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | ExaGrid Premium Customer Support and Maintenance - extended service agreement (renewal) - 2 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Class of Equipment | Storage arrays |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - replacement - 2 years - shipment - response time: NBD ¦ Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 2 years ¦ Installation - 2 years ¦ New releases update - 2 years |