Extended service agreement - parts and labor (for other) - 4 years (years: 2nd - 5th) - on-site - response time: 24 h
| Main Specifications | |
|---|---|
| Product Description | Formax Service Agreement - extended service agreement - 4 years - years: 2nd - 5th - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | 24 hours |
| Class of Equipment | Other |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | 24 hours |
| Class of Equipment | Other |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 4 years - on-site - response time: 24 h ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity urgent ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity normal ¦ Technical support - web support - 4 years ¦ Technical support - inspection - 4 years ¦ Technical support - training - 4 years |