Extended service agreement - advance parts replacement (for complicated network devices) - 1 year - shipment - 8x5 - response time: NBD - for P/N: SNS-3615-K9, SNS-3615-K9-RF
| Main Specifications | |
|---|---|
| Product Description | Cisco Partner Support Service - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Complicated network devices |
| Localization | United States, Canada |
| Designed For | P/N: SNS-3615-K9, SNS-3615-K9-RF |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Localization | United States, Canada |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year |
| Compatibility Information | |
| Designed For | P/N: SNS-3615-K9, SNS-3615-K9-RF |