Technical support (renewal) - phone consulting - 34 months - 9x5 - response time: 4 h - academic
| Main Specifications | |
|---|---|
| Product Description | NVIDIA AI Enterprise Support Services Business Standard Support - technical support (renewal) - 34 months |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 34 months |
| Response Time | 4 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Academic |
| General | |
| Service Included | Phone consulting |
| Full Contract Period | 34 months |
| Response Time | 4 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Academic |
| Details | |
| Service & Support | Technical support - phone consulting - 34 months - response time: 4 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1/2 ¦ Technical support - phone consulting - 34 months - response time: 1 business day - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 34 months - response time: 2 business days - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - web support - 34 months - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - web support - 34 months - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 34 months - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web knowledge base access - 34 months - availability: 24 hours a day / Monday-Sunday ¦ Training - 34 months ¦ New releases update - 34 months |