Extended service agreement - replace or repair - on-site - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Juniper Networks Accelerated Resolution Care - extended service agreement - on-site |
| Type | Extended service agreement |
| Service Included | Replace or repair |
| Location | On-site |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Replace or repair |
| Location | On-site |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - replace or repair - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Extended service agreement - replace or repair - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - availability: 24 hours a day / Monday-Sunday |