Extended service agreement (renewal) - advance hardware replacement - 3 years - shipment - response time: NBD - for FortiManager 3100G
| Main Specifications | |
|---|---|
| Product Description | Fortinet FortiCare Premium - extended service agreement (renewal) - 3 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Designed For | FortiManager 3100G |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - critical issue ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - non-critical issue ¦ Technical support - web support - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - critical issue ¦ Technical support - web support - 3 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - non-critical issue ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | Fortinet FortiManager 3100G |