Extended service agreement - advance hardware replacement - 5 years - shipment - 8x5 - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | Cisco CX Success Tracks Level 1 - extended service agreement - 5 years - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Complicated network devices |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Class of Equipment | Complicated network devices |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 5 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - web support - 5 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - consulting - 5 years ¦ Training - online training - 5 years ¦ New releases update - 5 years |