Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year