Extended service agreement - replacement - 4 years - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 4 years ¦ Product info support - web knowledge base access - 4 years