Technical support - phone consulting - 5 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | NVIDIA AI Enterprise Support Services Business Critical Support - technical support - 5 years |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web support - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 5 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Training - 5 years ¦ New releases update - 5 years |