Technical support (renewal) - 1 seat - volume - level G (500-999) - phone consulting - 1 year - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | ESET Premium Support Ultimate - technical support (renewal) - 1 year |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| License Qty | 1 seat |
| License Pricing | Volume / level G (500-999) |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Locally installed |
| License Qty | 1 seat |
| License Pricing | Volume / level G (500-999) |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity common ¦ Health check - 1 year - 1 session ¦ Deployment and upgrade - 1 year - 1 session |