Extended service agreement (renewal) - replacement - 4 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | ScaleCare Support - extended service agreement (renewal) - 4 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next business day (for critical issues) |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 4 years |
| Response Time | Next business day (for critical issues) |
| Details | |
| Service & Support | Extended service agreement - replacement - 4 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 4 years - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 4 years ¦ Technical support - web support - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ New releases update - 4 years |