Technical support - for nGeniusPULSE Virtual nPoint 3000-V - 200 licenses - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | NetScout MasterCare - technical support - for nGeniusPULSE Virtual nPoint 3000-V - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | nGeniusPULSE Virtual nPoint 3000-V |
| License Qty | 200 licenses |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | nGeniusPULSE Virtual nPoint 3000-V |
| Installation Type | Locally installed |
| License Qty | 200 licenses |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 hour - availability: business hours - severity level 2/3/4 ¦ Phone consulting - 1 year - response time: 5 business days - availability: business hours - severity level 5 ¦ E-mail consulting - 1 year - availability: business hours ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ - availability: after business hours ¦ Phone consulting - 1 year - response time: next business day - availability: after business hours - severity level 4 ¦ Phone consulting - 1 year - response time: next business day - availability: after business hours - severity level 5 ¦ New releases update - 1 year ¦ Knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday |