Extended service agreement - parts - 1 month - shipment - response time: same business day (next business day for requests after 3:00 p.m.) - for Rubrik R6000
| Main Specifications | |
|---|---|
| Product Description | Rubrik Premium Support - extended service agreement - 1 month - shipment |
| Type | Extended service agreement |
| Service Included | Parts |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 1 month |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Designed For | Rubrik R6000 |
| General | |
| Service Included | Parts |
| Location | Shipment |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 1 month |
| Response Time | Same business day (next business day for requests after 3:00 p.m.) |
| Details | |
| Service & Support | Extended service agreement - parts - 1 month - shipment - response time: same business day (next business day for requests after 3:00 p.m.) ¦ Technical support - phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 month - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 month - response time: 8 hours (next business day for requests after 6:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 month - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - e-mail consulting - 1 month - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - e-mail consulting - 1 month - response time: 8 hours (next business day for requests after 6:00 p.m.) - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - e-mail consulting - 1 month - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month |
| Compatibility Information | |
| Designed For | Rubrik R6000 |