Extended service agreement (uplift) - parts and labor (for no software, 12U server expansion module, 1620TB raw capacity) - 3 years - on-site - 24x7 - response time: 4 h
| Main Specifications | |
|---|---|
| Product Description | Quantum StorageCare Gold Support Plan, zone 1 - extended service agreement (uplift) - 3 years - on-site |
| Type | Extended service agreement (uplift) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | No software, 12U server expansion module, 1620TB raw capacity |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | No software, 12U server expansion module, 1620TB raw capacity |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity major ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity minor / minimal ¦ Extended service agreement - parts - 3 years - shipment - response time: 4 h - severity critical / major ¦ Extended service agreement - parts - 3 years - shipment - response time: NBD - severity minor / minimal ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Training - online training - 3 years |