Technical support - for VMware vCenter Server Foundation for vSphere (v. 8) - up to 4 hosts (per instance) - phone consulting - 3 years - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | VMware Support and Subscription Production - technical support - for VMware vCenter Server Foundation for vSphere - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | VMware vCenter Server Foundation for vSphere |
| Version | 8 |
| License Qty | Up to 4 hosts (per instance) |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware vCenter Server Foundation for vSphere |
| Installation Type | Locally installed |
| Version | 8 |
| License Qty | Up to 4 hosts (per instance) |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ Web support - 3 years ¦ E-mail consulting - 3 years ¦ New releases update - 3 years ¦ Web knowledge base access - 3 years |