Extended service agreement - replacement (for storage arrays) - 5 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | ScaleCare Support - extended service agreement - 5 years - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day (for critical issues) |
| Class of Equipment | Storage arrays |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day (for critical issues) |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 5 years ¦ Technical support - e-mail consulting - 5 years ¦ Technical support - web support - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years |