Technical support - VLA, MLA - consulting - 3 years - 24x7 - United States
| Main Specifications | |
|---|---|
| Product Description | SUSE Premium Support Services Sliver - technical support - 3 years |
| Service & Support | Technical support |
| Service Included | Consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | United States |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA) |
| General | |
| Type | Technical support |
| Service Included | Consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Localization | United States |
| Software | |
| Installation Type | Locally installed |
| Licensing Program | SuSe Volume License Agreement (VLA), SuSe Master License Agreement (MLA) |
| Details | |
| Service & Support | Consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday ¦ Remote consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 90 incidents/540 hours ¦ Report - 3 years - 2 incidents ¦ Travel expense coverage - 3 years |