Extended service agreement (renewal) - replacement (for storage arrays) - 5 years - shipment - response time: NBD
| Main Specifications | |
|---|---|
| Product Description | ExaGrid Standard Customer Support and Maintenance - extended service agreement (renewal) - 5 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Storage arrays |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Storage arrays |
| Details | |
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: NBD ¦ Technical support - phone consulting - 5 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - e-mail consulting - 5 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote monitoring - 5 years ¦ Installation - 5 years ¦ New releases update - 5 years |